What is WestJet Cancellation Policy?

Canceling a flight can be stressful on its own. So when it comes to WestJet, one question keeps circling: “Can a full refund really happen?” The answer depends on more than just the time or ticket type. This page by FlyoGarage breaks down the WestJet refund policy without the fluff. From basics to finer details, it lays out how refunds work with WestJet, so travelers aren’t left confused or caught off guard.

Is it possible to get a Refund from WestJet?

Yes, obtaining a refund from WestJet is possible, but the outcome hinges on the fare type and timing of your cancellation. For bookings canceled within 24 hours, a full refund to the original payment method is typically granted, as per the WestJet 24-hour refund policy if the flight is scheduled at least 7 days ahead.

Beyond this window, refund eligibility varies. Basic fares become non-refundable after 24 hours, offering no credit or cash back. Econo and Member Exclusive fares, when canceled more than 24 hours post-booking, incur a cancellation fee (e.g., $100 CAD/USD for North American routes), with remaining funds returned as a travel credit. Premium and Business fares also follow this pattern, with higher fees for international routes—up to $600 CAD/USD for Business fares to Europe or Asia.

Flex fares offer more leniency as per the WestJet cancellation refund policy. Econo Flex allows cancellations without a fee, issuing a travel credit. Premium Flex and Business Flex fares provide full refunds to the original payment method without any cancellation fees. WestJet typically processes refunds within 7 business days for credit card payments and up to 20 days for other methods include PayPal, bank transfer. Reach out to WestJet customer service at 1-888-937-8538 or 1-877-658-1183 to know more.

What is the WestJet Refund Policy?

Before thinking of getting your money back, you should be well versed with the WestJet refund policy. It states:

• Cancel within 24 hours of booking for a full refund, if departure is at least 7 days away.
• Basic fares become non-refundable after 24 hours; no travel credit is issued.
• Econo fares canceled after 24 hours incur a fee; remaining funds become travel credit.
• Econo Flex fares within Canada can be canceled without a fee; refund is issued as travel credit.
• Premium fares canceled after 24 hours have a fee; balance is returned as travel credit.
• Premium Flex fares allow cancellations without a fee; full refund to the original payment method. You can even cancel WestJet flight same day.
• Business fares canceled post 24 hours attract a fee; remaining amount is given as travel credit.
• Business Flex fares offer full refunds to the original payment method without any cancellation fee.
• Flights canceled by WestJet or delayed over 90 minutes qualify for a full refund as per the WestJet cancellation policy.
• In cases of illness, death, or military orders, cancellation fees may be waived with valid proof.

You can call WestJet customer service at 1-888-937-8538 or 1-877-658-1183 to know more details.

How do I contact WestJet customer service to get Refund?

• Go to the WestJet website and scroll to the bottom. Find the “Help” section. That’s where you’ll find key support options.
• This leads you to all their customer service options. They list phone numbers and even live chat.
• For flights within Canada or the US, dial 1-888-937-8538 or 1-877-658-1183. Lines are open daily. Be ready with your booking code.
• Under the same “Help” page, there’s a refund request section. It’s short, simple, and doesn’t take long to fill.
• It usually takes 7 to 20 business days. Keep your email handy for updates.
• If it’s been longer than expected, call again. Ask for a status check. They’ll walk you through it.

Is there a WestJet 24 hour Cancellation Policy?

Yes, WestJet does have a 24-hour cancellation rule, and it's actually pretty straightforward. If you’ve just booked a flight and realize something’s off—maybe the dates, maybe the airport—you can cancel it within 24 hours and get all your money back. The only catch? The flight shouldn’t be leaving in the next 24 hours. If it is, then regular fare rules kick in.

This policy covers most of their fares, even the Basic ones. The refund goes straight back to your original payment method, not as credit or points. WestJet Vacation packages fall under this rule too, which is helpful for people booking everything in one go.

To cancel, use the “Manage Trips” section on their site. It only takes a few minutes. After that, the wait begins. Credit card refunds usually show up within a week, but some payments might take longer. For questions or hiccups, their phone lines are open. A quick call can help if the website doesn’t resolve your issue.

How much do I have to pay to cancel WestJet flights?

WestJet Cancellation fees for Basic Fares:

• Non-refundable after 24 hours of booking. No travel credit is provided upon cancellation. 

WestJet Econo Fares Within Canada:

• More than 60 days before departure: CA$50–$59.
• 60 days or less before departure: CA$100–$118.

Between Canada and Europe:

• More than 60 days before departure: CA$100–$118.
• 60 days or less before departure: CA$250–$295.

Econo Flex Fares Within Canada:

• No cancellation fee; funds returned as travel credit.

Between Canada and Europe:

• More than 60 days before departure: CA$100–$118.
• 60 days or less before departure: CA$250–$295.

Premium Fares Within Canada:

• More than 60 days before departure: CA$50–$59.
• 60 days or less before departure: CA$100–$118.

Between Canada and Europe:

• More than 60 days before departure: CA$100–$118.
• 60 days or less before departure: CA$250–$295.

Business Fares Within Canada:

• CA$100–$118, regardless of cancellation timing.

Between Canada and Europe:

• CA$600–$708, regardless of cancellation timing.

WestJet Flex Fares (Econo Flex, Premium Flex, Business Flex)

No cancellation fees; funds returned to original payment method or as travel credit, depending on fare type.

A full refund from WestJet isn’t always guaranteed, but it’s not completely off the table either. Timing plays a big role, and so does the fare type. Basic fares don’t offer much wiggle room, but higher-tier options open a few more doors. Travelers booking directly through WestJet usually have the clearest path. It’s always better to know the terms early than to rush through fine print later. For more guidance, you can contact FlyoGarage. For official WestJet help, call their customer service at 1-888-937-8538 or 1-877-658-1183.