Air France Lost Baggage Policy : Tracking, Claims & Compensation

Travel disruptions become more stressful when baggage goes missing. Air France has a clear process in place to help travelers track, recover and if necessary, claim compensation for delays along with lost or damaged luggage. This guide explains the Air France lost baggage policy, how to file a report, track your bags and understand your rights under international rules. To know more you can connect with Air France at +1 800 237 2747 or you can directly reach out to FlyoGarage at +1-877-658-1183.

How to Report Lost Baggage with Air France (Step-by-Step)

If your baggage does not appear on the carousel after your flight :

Immediately go to the Air France baggage service desk at the airport.
An Air France representative will prepare a Property Irregularity Report (PIR). This generates a unique file reference number for your case.
The PIR allows you to access the Air France lost baggage tracking tool.

If you have already left the airport, Air France also allows you to make a report online within 48 hours of arrival.

Air France Baggage Tracking

After reporting your baggage as lost, you can locate it online via the PIR file number and your surname. Air France uses the international WorldTracer system which updates each time your bag is scanned.

Most missing baggage is located within 72 hours.
Once found, Air France arranges free delivery to your home, hotel or another agreed address.
You can also request to collect the baggage from the airport if you prefer.

This process ensures passengers have regular updates through the Air France lost baggage tracking service.

Air France Lost Baggage Compensation: How Much You Can Claim

Air France applies the rules of the Montreal Convention which sets international standards for baggage liability.

If your baggage is delayed then you may be eligible for Air France lost baggage reimbursement of essential expenses such as clothing and toiletries.
In case your luggage is declared missing after 21 days or when Air France assures it can't be found, you can claim Air France lost luggage compensation.+
The maximum compensation is up to 1,288 Special Drawing Rights (SDR) per passenger which equals about €1,600 / $1,700 USD, though the value changes with exchange rates.

Filing a Claim for Reimbursement or Compensation

Here is the step by step process to claim compensation :

Report the lost baggage at the airport or via the Internet within 48 hours.
If the bag is not recovered within 3 days, you may be asked to complete an inventory form listing the contents.
Keep all receipts for purchases made while your baggage is missing. Submit these to Air France for reimbursement.
If your luggage is officially declared missing after 21 days, you can make a formal claim for compensation through the Internet.

Air France will request supporting documents such as your boarding pass with baggage receipt and receipts for any replacement purchases.

Rules on Restricted Items

Air France recommends against storing delicate or valuable items in checked luggage. Items such as :

Jewelry, cash and important documents.
Laptops, cameras and electronics.
Medicines and perishable items.

If these are packed in checked luggage then compensation may not be offered in case of loss or damage. Passengers are encouraged to carry them in their cabin baggage instead.

Air France Lost and Found Services

Sometimes, items are left on board or at the airport rather than lost in checked baggage. These are handled separately by the Air France Lost and Found team.

Forgotten items can be reported online via the Air France website.
Depending on where the item was lost, the request may be directed to the airport’s lost property service.

This is different from checked baggage claims but ensures misplaced belongings are still traceable.

Air France Lost Baggage Phone Number

Air France provides dedicated customer service support. For baggage related concerns, you can contact :

United States Customer Service : +1 800 237 2747
France Customer Care : +33 (0)9 69 39 36 54

Passengers should provide their PIR reference number when calling to allow agents to quickly locate their file and provide updates.

Time Limits to Remember

Air France requires passengers to respect certain reporting deadlines :

Lost baggage report : within 48 hours of arrival.
Reimbursement claim for delayed baggage expenses : must be submitted as soon as possible with receipts.
Lost baggage compensation claim : after 21 days if baggage is still missing.
Damaged baggage claim : must be filed within 7 days of delivery.

Meeting these deadlines ensures that claims are valid under Air France policy.

Final Thoughts

While misplaced baggage can be frustrating, Air France has a structured policy to help passengers resolve these situations. Using the PIR system, the Air France lost baggage tracking tool and submitting timely claims ensures that passengers are kept informed and fairly compensated. Need more help? Connect with us FlyoGarage at +1-877-658-1183 and get all your queries resolved with our 24/7 customer support team.

Most baggage issues are resolved within a few days and in cases where items are permanently lost, the Air France lost baggage compensation rules under the Montreal Convention provide financial protection.