What is ANA’s Cancellation Policy for International Flights?

All set for an international trip! Till the last moment, anything can go wrong. Flexible tickets that allow you to cancel and get a refund will put you at ease. All Nippon Airways has fare-based conditions on cancelling and getting a refund. You may be required to pay a higher cancellation fee for withdrawing your travel plan closer to departure. Our FlyoGarage page will give you a complete picture of ANA cancellation policy so that you can travel stress-free.

ANA Cancellation Policy Highlights

Not cancelling a ticket prior to departure will usually mean losing the entire ticket value. Or, you must inform the airline that you are not travelling in case there is an emergency. Tickets can be cancelled until 24 hours before departure. Online cancellation is allowed only if you booked directly through ANA. The airline will charge you a flat $5 refund charge on every ticket except Premium Biz and Biz Fares. You may cancel within 24 hours of booking of ticket for a flight from US. But only if you cancel a flight not less than 7 days away using an ANA customer service number of US. The table below will give you an overview of the cancellation policy.

Fare Type Cancellation Time How to Cancel Cancellation Fee
Basic Not allowed N/A N/A
Value Up to 24h before departure Online through website Varies by departure timeline
Full Flex Up to 24h before departure Online through website No charge
Premium Any time before departure Online through website None
Companion Any time before departure Online through website ~50% of fare

ANA Cancellation Policy 24 Hours

ANA offers a 24-hour cancellation window for international flight bookings made in the United States. This policy allows passengers to cancel their ticket and receive a full refund within 24 hours of ticket issuance. The policy applies regardless of the fare type, offering peace of mind for travelers who may need to make quick itinerary changes. Here are several points you must keep in mind about ANA cancellation policy 24 hours.

  • You will be refunded in the original form of payment.
  • You must cancel the ticket online.
  • Tickets can be cancelled through the customer service number of ANA in US.

ANA cancellation by fare type

The fare conditions will be outlined on the ticket that you purchase. ANA cancellation fee international will be charged for tickets which non-refundable.  There are flexible types of tickets available in each cabin.

Fare type Flexibility
Basic Economy Not refundable
Value Plus (Economy)  Not refundable
Full Flex (Economy) Refundable (no handling fee)
Value Plus (Premium Economy) Not refundable
Value Plus (Premium Economy) Refundable (no handling fee)

Cancellation Process on ANA International Flight

To cancel an international flight booked with ANA, the process varies based on how you booked:

  • Direct Bookings –
  1. Visit the ANA official website.
  2. Log in with your ANA Mileage Club credentials.
  3. Navigate to "Manage Booking" and select the flight you wish to cancel.
  4. Follow the on-screen prompts to complete the cancellation.
  5. Refunds are processed automatically if eligible.
  • Third-party Bookings – If you booked via a travel agent or another platform, contact them directly for cancellations. ANA will not modify third-party bookings.
  • Upgraded flights or group reservations – Must be canceled by calling ANA customer service phone number.

ANA Refund Processing Time - 

Refund processing times vary based on your original payment method:

  • Credit card payments – Refunds are processed via the credit card company. Typically, it may take 1–2 billing cycles for the refund to reflect on your statement, depending on your bank's policies.Cash payments – ANA will deposit the refund into your designated bank account. This may take longer, especially if there are errors in the account details provided. ANA does not cover bank transfer fees, which are the responsibility of the passenger.
  • Cash payments – ANA will deposit the refund into your designated bank account. This may take longer, especially if there are errors in the account details provided. ANA does not cover bank transfer fees, which are the responsibility of the passenger.
  • ANA SKY COINS – Refunded directly to your ANA mileage account, unless the coins have already expired at the time of refund.
  • PayPal Payments — These are governed by PayPal's refund terms, which can vary by country and transaction type.

ANA Contact Information

You can contact ANA through multiple channels. Customer service agents are available to assist with complex bookings, group reservations, and refunds for upgraded or partially used tickets. Here are the various ways you can get in touch if you need to cancel or inquire about your international ANA booking.

  • Official website of ANA.
  • Helpline number of the region.

Conclusion

ANA cancellation policy for international flights offers a reasonable degree of flexibility depending on how and where you book. Understanding the rules related to your fare type, refund eligibility, and cancellation timelines will help you manage your travel plans with greater confidence. Always read the fare conditions carefully before booking. You can call the airline or FlyoGarage on +1-(800)-235-9262 or +1-877-658-1183 for additional details on cancellation.

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