Lufthansa Lost Baggage Reimbursement Guide (2025/2026): How to Claim Compensation?
Lufthansa carries millions of passengers across global routes. Its baggage handling is generally reliable but problems still happen like bags getting delayed, damaged or completely lost. Knowing the correct process for Lufthansa lost baggage reimbursement can save time and help you recover costs if this ever happens to you.
This blog presents how Lufthansa lost baggage process works along with the steps you should take and what reimbursement you can expect. You can call Lufthansa at +44 (0) 151 237 3300 or FlyoGarage at +1-877-658-1183 for more information.
What Should You Do If Your Luggage Is Missing?
The first step when your suitcase fails to appear on the carousel is to report it to Lufthansa lost and found department before leaving the airport.
Lufthansa has a baggage service counter located in most airports near Lufthansa lost baggage claim areas. You will need your boarding pass, baggage tag and identification to report the matter. You will then receive a Property Irregularity Report (PIR). This document contains a reference number you will use to track your case.
Lufthansa has no official record of your missing baggage without a PIR and Lufthansa lost baggage reimbursement claims will likely be denied.
Does Lufthansa Track Lost Baggage?
Lufthansa uses the WorldTracer system which is an international baggage-tracking network shared by airlines worldwide once PIR is filed.
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How Can You Access It? Through the Lufthansa lost baggage tracking page, where you enter your PIR number and name.
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What Does It Show? Updates on your bag’s status including whether it has been located and when it will be delivered.
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How Fast Is Recovery? Most bags classified as lost are just delayed and many are returned within 48–72 hours.
Lufthansa arranges your bag’s delivery directly to your home or hotel if found.
When Does Lufthansa Consider a Bag Officially Lost?
Although delays are common, baggage is not declared lost immediately. A bag is officially classified as lost under international regulations after 21 days if it has not been located.
During this waiting period:
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You may only claim essential interim expenses.
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Full reimbursement claims are processed only after the airline declares the luggage permanently missing.
This 21-day window allows time for searches across Lufthansa’s network and partner airlines.
Can You Be Reimbursed for Essentials While Waiting?
Yes. Lufthansa reimburses passengers for reasonable purchases needed while baggage is delayed. Toiletries, basic clothing and necessities directly related to your trip can be counted as reasonable expenses. Just make sure to save all receipts as Lufthansa won’t process reimbursements without them. Reimbursement amounts vary but are capped. High-value or luxury items won’t be covered.
For example, buying a replacement suit for a business trip may be valid but designer shopping sprees won’t pass as essential expenses.
How Do You File a Lost Baggage Reimbursement Claim?
Lufthansa will confirm your bag as lost if your bag has not been returned within 21 days. At this point, you can submit a full Lufthansa lost luggage reimbursement claim.
You’ll need to provide:
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The PIR reference number
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Boarding pass and flight ticket
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Baggage tags
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Passport or ID copy
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A detailed inventory of lost items with estimated values
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Proof of purchase (receipts) where available
Claims can be filed online via Lufthansa’s customer service portal or by contacting their Baggage Irregularities department directly.
How Much Reimbursement Does Lufthansa Provide?
The Lufthansa lost baggage compensation follows the Montreal Convention which applies to Lufthansa as an international carrier. The maximum limit is up to 1,288 Special Drawing Rights (SDRs), which equate to roughly €1,600–€1,700. You can recover closer to the real value with receipts. Lufthansa estimates based on typical depreciation without receipts. Lufthansa does not usually cover sentimental or irreplaceable items like jewelry or heirlooms.
What If Lufthansa Rejects or Delays Your Claim?
If you encounter difficulties such as delays, low settlement offers or outright rejections, you still have options.
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Follow Up: Contact the Lufthansa lost baggage phone number with your case reference.
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Escalate: You can file a complaint with the Luftfahrt-Bundesamt (LBA) which is Germany’s civil aviation authority or the relevant EU authority if the flight involved another European country.
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Seek Legal Action: You may pursue Lufthansa lost baggage compensation through the courts if negotiations fail although this is generally a last resort due to costs.
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Consider Third-Party Assistance: Some passenger rights services specialize in handling airline claims though they take a fee.
Conclusion: Lufthansa Lost Baggage Reimbursement
Having your luggage lost on a Lufthansa flight can make a hassle-free journey stressful but the airline has put processes in place to solve the issue. The first step is being prompt by reporting a PIR at the airport, maintaining detailed records of all documents and costs and being aware of both the waiting time and the claim limits by the Montreal Convention. Also, travel insurance can be another safety net.
You can substantially enhance your chances of getting decent reimbursement by remaining persistent and proactive and minimizing the inconvenience brought about by lost luggage. Call Lufthansa lost baggage phone number +44 (0) 151 237 3300 or FlyoGarage at +1-877-658-1183 for any inquiries or details.
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